Monitor across every contact center.
Track compliance across all customer interactions and get immediate visibility into trends across events with the Authenticx platform.
Get visibility
Monitor and track what’s happening in your customer interactions.
Assess compliance
Assess vendor quality and performance with an unbiased third-party tool.
Take action
Understand trends over time across compliance events so you can reduce error rates and increase efficiency.
Authenticx delivers results for healthcare.
Using conversational analytics and compliance monitoring, our platform reveals root causes of compliance events so leaders of healthcare organizations can improve compliance scores, increase consistency in call center performance.
One enterprise healthcare company was seeking a way to ensure its contact-center channels (across multiple vendors) and saw a 75% reduction in error rates in just 4 months.
How it works
Aggregate
Combine multiple data sources
Leverage a single view of customer interaction compliance
Analyze
Collect quantitative and qualitative information
Understand patterns and root causes of compliance events
Activate
Know the root cause of compliance events
Track effectiveness of compliance strategies over time, based on data
Assess vendor quality and performance with an unbiased third-party tool.
“I didn’t know there was a platform to compare our vendors’ performance!”
-Pharma Organizational Leader