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Monitor across every contact center.

Track compliance across all customer interactions and get immediate visibility into trends across events with the Authenticx platform.

Get visibility

Monitor and track what’s happening in your customer interactions.

Assess compliance

Assess vendor quality and performance with an unbiased third-party tool. 

Take action

Understand trends over time across compliance events so you can reduce error rates and increase efficiency.

 Authenticx delivers results for healthcare.

Using conversational analytics and compliance monitoring, our platform reveals root causes of compliance events so leaders of healthcare organizations can improve compliance scores, increase consistency in call center performance.

One enterprise healthcare company was seeking a way to ensure its contact-center channels (across multiple vendors) and saw a 75% reduction in error rates in just 4 months. 

How it works

Aggregate

Combine multiple data sources 

Leverage a single view of customer interaction compliance

Analyze

Collect quantitative and qualitative information 

Understand patterns and root causes of compliance events

Activate

Know the root cause of compliance events

Track effectiveness of compliance strategies over time, based on data

Assess vendor quality and performance with an unbiased third-party tool. 

“I didn’t know there was a platform to compare our vendors’ performance!”

-Pharma Organizational Leader

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