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2020 Customer Voices Report: Unsolicited Customer Feedback in Healthcare

Listening matters now more than ever. Healthcare leaders can no longer afford to ignore the clues that customers are dropping throughout their day-to-day conversations. It’s time to understand what’s top of mind for healthcare consumers today, so you can identify what matters most to your customers and take action within your own organization.

In this report you will discover:

  • Five things consumers want healthcare organizations to know in 2020
  • The implication of each trend on the healthcare industry
  • Tactical recommendations for leaders on how to respond today
2020 customer voices report
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