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Article

The Eddy Effect Article Icon Article

What is the Eddy Effect?

speech analytics Article Icon Article

Traditional Speech Analytics Don’t Go Deep Enough

Article Icon Article

Nothing Replaces Listening

patient insights trends Article Icon Article

Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands

unsolicited feedback Article Icon Article

The Ultimate Guide to Unsolicited Feedback

brand detractor - complicated processes Article Icon Article

Complicated Processes are Confusing Healthcare Customers

Authenticx product release Article Icon Article

Redefining What It Means to Listen at Scale

call center agent performance empathy Article Icon Article

Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year

brand value - flexible problem solving Article Icon Article

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers

social determinants of health trends Article Icon Article

Economic Instability is at a High & It’s Hurting Your Customers

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