The Eddy Effect occurs when a customer gets stuck in their customer journey. This phenomenon impacts 33% of healthcare customers, making it a tremendous and costly problem. Yet, most healthcare organizations today are not actively addressing the Eddies in their customer journey.
In this guide you’ll learn:
- What the Eddy Effect is and how much money it’s costing you
- How to identify Eddies within your own organization
- How to measure and monitor the Eddy Effect
- How to stop this avoidable drain on corporate resources and prevent this unnecessary pain for your customers