The Complete Eddy Effect Guide: How to Identify, Measure & Resolve Breakdowns Within Your Customer Journey

The Eddy Effect occurs when a customer gets stuck in their customer journey. This phenomenon impacts 33% of healthcare customers, making it a tremendous and costly problem. Yet, most healthcare organizations today are not actively addressing the Eddies in their customer journey.

In this guide you’ll learn:

  • What the Eddy Effect is and how much money it’s costing you
  • How to identify Eddies within your own organization
  • How to measure and monitor the Eddy Effect
  • How to stop this avoidable drain on corporate resources and prevent this unnecessary pain for your customers
The Complete Eddy Effect Guide
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