Unsolicited feedback is a more authentic source of customer insights. But, where does it exist? Where can you turn to find the honest thoughts and feelings of your customers? The good news is, it already exists within the conversational data being stored in your organization.
In this guide, you will learn:
- What unsolicited feedback is and why it’s valuable
- How to access this powerful source of conversational data
- How to use unsolicited feedback to improve customer experience