20% of inbound customer calls are preventable.
Authenticx gets to the heart of why patients are reaching out and surfaces real-time trends across all customer interactions.
Gain a comprehensive view of performance.
Use Authenticx with existing telephony platforms and know how each contact center is performing.
Reduce unnecessary calls and know what to fix.
Know why people are reaching out, get real-time results, and tackle drains on your company’s profitability.
Increase customer-centric insights for your organization.
Use conversational data to hear every customer’s voice and surface critical insights.
Founded on the belief that a contact center can also be an insights center.
Our founder, Amy Brown, was the COO of a global medical insurance company and knew that her operations team had an opportunity to be a transformational insights center for their organization.
We bring together every customer’s voice so you can access ongoing quality and customer experience insights. After just two months using our platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed it, and in turn, increased empathy scores by an average of 5 points.
How it works
Collect ongoing, real-time insights from every contact center interaction
Pull existing data across vendors and locations into a single source of truth
Understand the context around who is calling and why
Get real-time insights without running reports
Access overall trends, not just individual interactions
Implement continual quality improvement and increase accountability
Ready to become an insights center?
“Our partnership with Authenticx puts the focus on our customer’s experience even during the toughest and busiest times of the year. ”
– Authenticx Customer